Main Street Surron Bikes Warranty

Ride with Confidence – We’ve Got You Covered!

At Main Street Surron Bikes, we stand behind the quality and performance of every used Surron™ electric motorcycle we sell. To ensure your bike is always performing at its best, we offer a comprehensive warranty that covers manufacturing defects, giving you peace of mind as you hit the road. Here’s everything you need to know about our warranty.

Warranty Coverage

What’s Covered:

We’ve got you covered for the following:

• Parts and Workmanship: We ensure that the parts and workmanship of your Surron™ e-bike are free from defects for a full year from the date of purchase.

• Manufacturer’s Defects: Should your bike experience any issues stemming from manufacturing defects, we will repair or replace the faulty parts as per the terms outlined below.
  
  

Duration

How Long is the Warranty Valid For?

• 1-Year Warranty: Our warranty is valid for one year from the date of purchase. This gives you ample time to ride with confidence and trust that your Surron™ is covered under our care.
  
  

What’s Not Covered

Limitations and Exclusions:

While we’re committed to keeping your ride in top condition, there are certain exclusions. Our warranty does not cover:

• Accidental Damage or Crashes: Any damage resulting from accidents, crashes, or misuse of the bike.

• Wear and Tear: Consumable parts such as tires, brake pads, chains, and other items that naturally wear out with use.

• Unauthorized Repairs or Modifications: Any modifications or repairs carried out by unauthorized technicians or service centers.

• Non-Surron Parts and Accessories: Use of parts or accessories that are not approved by Surron™ can void the warranty.
  
  

Customer Responsibilities

What You Need to Do:

To maintain your warranty, it’s important to:

• Regular Maintenance: Follow the maintenance guidelines outlined in your user manual to ensure your Surron™ e-bike stays in optimal condition.

• Use Surron-Approved Parts: Only use parts and accessories that are specifically approved by Surron™.

• Avoid Misuse: Avoid riding in extreme conditions or pushing your bike beyond its intended use, as this may void your warranty.
  
  

How to Make a Warranty Claim

If you believe your Surron™ bike has a manufacturing defect and is eligible for a warranty claim, follow these steps:

1. Contact Us: Reach out to our support team at contact@mainstreetsurronbikes.com with a detailed description of the issue.

2. Provide Proof of Purchase: We’ll need your receipt or proof of purchase to verify your warranty status.

3. Inspection and Claim: We’ll assess the issue, and if it falls under warranty, we’ll guide you through the repair or replacement process.
   
   

Questions?

If you have any questions about your warranty or need help with a claim, don’t hesitate to get in touch with us. We’re here to ensure your Surron™ e-bike keeps running smoothly, so you can focus on your next adventure!