Refund and Returns Policy

At Main Street Surron Bikes, we are committed to ensuring that you’re fully satisfied with your purchase. If you are not completely happy with your used Surron™ electric motorcycle or parts, we’ve created a straightforward return and refund policy for you. Please read the following terms to understand how we handle returns and refunds.

Eligibility for Returns:

To be eligible for a return, the following conditions must be met:

• Condition: The item must be unused and in the same condition that you received it.

• Packaging: It must be in the original packaging, including all accessories, manuals, and documentation.

• Timeframe: Our return window lasts 45 days from the date of purchase. If 45 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
  
  

Items That Cannot Be Returned:

Certain items cannot be returned due to hygiene, safety, or regulatory concerns:

• Used or damaged parts

• Battery components that have been used or tampered with

• Custom orders or special requests

• Any items that show signs of damage not caused by us
  
  

Partial Refunds:

In some cases, partial refunds may be issued if:

• The item shows signs of use beyond what is necessary to inspect it.

• The item is missing parts that were not due to our error.

• The item is returned more than 45 days after the original purchase date.
  
  

Refund Process:

• Once we receive your returned item and inspect it, we’ll notify you via email regarding the approval or rejection of your refund.

• If your refund is approved, it will be processed, and a credit will be applied to your original payment method (credit card or payment service).

• Please note that it may take several business days for the refund to reflect on your account depending on your bank or payment provider.
  
  

Late or Missing Refunds:

If you haven’t received your refund yet:

1. Double-check your bank account.

2. Contact your credit card company, as it may take some time for the refund to post.

3. Reach out to your bank to inquire about any processing delays.

4. If you’ve completed all of the above and still haven’t received your refund, please contact us at contact@mainstreetsurronbikes.
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Sale Items:

• Only regular-priced items can be refunded. Unfortunately, sale items are not eligible for refunds.
  
  

Exchanges:

• We only offer exchanges for items that are defective or damaged. If you need to exchange your item for the same product, please contact us at [email address] and send your item to our return address.

Gift Returns:

If you received your Surron™ as a gift, the following applies:

• If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item.

• If the item wasn’t marked as a gift or was shipped to the giver directly, the gift giver will receive the refund.
  
  

Shipping Returns:

To return an item:

• Please send it to: [Physical Address].

• You will be responsible for the return shipping costs. These costs are non-refundable, and will be deducted from your refund if applicable.

• Depending on your location, the time it takes for us to receive your returned item may vary.

• For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item without this protection.

We hope this makes your shopping experience smooth and hassle-free. If you have any questions about your return or refund, don’t hesitate to contact us!