- contact@mainstreetsurronbikes
We believe in transparency and providing our customers with the information they need to make the best decision for their next electric adventure. Below are some of the most frequently asked questions we receive about our used Surron™ bikes, our services, and policies.
Our return policy ensures that you can shop with confidence. If you’re not satisfied with your purchase, here’s what you need to know:
Eligibility: The item must be unused, in its original condition, and in the original packaging.
Time Frame: Returns are accepted within 45 days from the date of purchase.
Exclusions: Consumables, used parts, or any items that show signs of damage caused by misuse cannot be returned.
For more details, visit our Return and Refund Policy page.
We understand that delivery is a crucial part of the purchasing experience. Our shipping costs are designed to be clear and fair:
Free Delivery for customers in USA, Europe, and Australia.
For all other regions, delivery fees are calculated based on location and the size of the order. You’ll be notified of the shipping fee during checkout.
We’re committed to offering affordable, reliable shipping to our customers worldwide.
We aim to make the purchasing process as easy and flexible as possible. Currently, we accept the following payment methods:
Bank Transfer
Debit and Credit Cards (Visa, MasterCard)
PayPal
Additionally, we’re working on adding more options for convenience, including Cryptocurrency payments (BTC, USDT, ETH) and more.
No, we don’t limit ourselves to the USA and Europe! While we offer free delivery to these regions, we ship to ALL countries worldwide, including Australia.
We are expanding our reach and currently working on setting up additional branches in Germany, South America, Asia, and Africa to better serve our customers with ease of purchase and faster support.
Each used Surron™ bike that we sell is thoroughly inspected, reconditioned, and tested by our expert technicians. We ensure that every bike is in excellent condition and ready for use in off-road adventures. Our goal is to offer you a ride that performs just like new, but at a fraction of the price!
Yes! We offer several customization options for our bikes, including performance upgrades, aesthetic enhancements, and accessories to make your Surron™ bike truly your own. Please reach out to our team to discuss available options and pricing.
Yes, we offer a 1-year warranty on all our used Surron™ electric motorcycles, covering manufacturing defects. For more information on our warranty coverage, please visit the Warranty page.
Shipping times vary depending on your location:
USA, Europe, Australia: Delivery is typically within 7-10 business days.
Other regions: Shipping times may range from 10-20 business days, depending on customs and your location.
You’ll receive tracking information once your order has shipped, so you can keep an eye on your Surron™ bike’s journey to you!
Yes, once your order has shipped, we will provide you with a tracking number so you can track your bike in real-time. You can also check the status of your order by logging into your account.
